Central Air Conditioner and Heat Pump Reliability

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Published October 17, 2014

Which Air Conditioner & Heat Pump Manufacturers are Most Reliable?

If you are in the market for a new central air conditioner or heat pump, there are many manufacturers to choose from. One thing is for certain; whichever manufacturer’s system you purchase, you want to ensure you are investing in a reliable system. No consumer wants to be troubled with a future headache. Unfortunately though, if you do not perform your due diligence, you could end up purchasing a system from a manufacturer you wish you hadn’t.

Before sharing our data with you, it’s important to mention a couple things: first, several of the A/C and heat pump manufacturers sell the same product under multiple brand names. Our industry has experienced a significant amount of consolidation over the decades. Rather than discontinue the purchased brand, the purchasing manufacturer often deems it more sensible to continue using the brand name but sell their existing equipment under it. For example, Carrier and Bryant are equivalent, Trane is American Standard, York is Coleman, Goodman is Amana, Rheem is Ruud, and so on. Second, the most common manufacturers here in the Greater Seattle area are Bryant/Carrier, Trane/American Standard, and Lennox. We install, maintain, and repair air conditioners and heat pumps from all three manufacturers as well as a number of others.

Our on-the-job repair data indicates that Bryant/Carrier and Trane/American Standard are the most reliable air conditioner and heat pump manufacturers currently available. Both manufacturers have had their problems, but in general they, while not perfect, are the most reliable when well maintained. Our data is further confirmed by an article Consumer Reports writes every couple of years (or thereabout) which looks at A/C and heat pump reliability. If you were to evaluate these articles over the last decade, we believe you would find that Bryant/Carrier and Trane/American Standard are most often most reliable. Take a look at the links below to see the most recent Consumer Reports A/C and heat pump reliability articles:

Air Conditioner and Heat Pump Reliability 2014 – Consumer Reports

Air Conditioner and Heat Pump Reliability 2016 – Consumer Reports


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